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FAQ

How do I know if my order was placed successfully?

After your order is submitted you will be directed to an order confirmation page with your order number. If you’ve reached this page, you can be assured your order did go through and will be processed. You should also receive an email confirmation shortly after your order is submitted.

 

Can I cancel an order once it has been placed?

You may cancel your order via email up to the time that your order is shipped from HCHC. If the order has already been processed and shipped, you cannot cancel the order.

 

Do you accept returns?

We do not accept returns for a refund but exchanges are always welcome as long as items are unworn and have been purchased within the last 30 days. However the customer will be responsible for the shipping cost.

 

Do you take custom orders?

No, we are an independent retailer that solely produces and sells HCHC branded products.

 

Are the quantities on HCHC always accurate?

HCHC is always continually improving in every aspect. Currently our inventory online is maintained manually so it may not always be up-to-date. If you have any questions or concerns about an item being in stock, contact us! We’ll be happy to help you out.

 

What happens if I provide HCHC with an invalid address "undeliverable as addressed" or mistakenly entered the wrong address and my order is returned?

What does undeliverable as addressed mean?

Mail that is undeliverable as addressed is forwarded, returned to HCHC, or treated as dead mail, as authorized for the particular class of mail.

*Please note that addresses entered during checkout are unaltered in any way, shape, or form. The customer is ultimately responsible for payment to reship the item(s).

 If your order is returned to us due to an undeliverable address and you decide that you would rather cancel your order instead of purchasing a reshipping fee, a 20% restocking fee will be deducted from your refund.

What's your warranty policy?

Hat Warranty

If your hat becomes defected within 30 days of purchase and does not show signs of obvious wear and tear we will send you a new one. We sell only products of the highest quality, however nothing is bulletproof! Warranty does not cover hat stains or discoloration.

Stains and discoloration are caused from a foreign substance such as sweat, water, condiments, prolonged exposure to the sun, dirt, rain, natural oils from your hair, etc.

If you have any further issues concerning the stains or discoloration please contact the hat manufacturer on the label inside your hat.